m999game Privacy Policy —
How We Collect, Use & Protect Your Data
Your privacy is a foundational commitment at m999game, not a legal formality. This Privacy Policy explains in plain English exactly what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, who we share it with, and what rights you hold over your own information under m999game's data practices.
Our Privacy Principles
Six commitments that define how m999game handles personal data from every player in Pakistan.
Transparency
We tell you exactly what data we collect and why, in plain English. No hidden data practices, no surprise use cases — everything we do with your information is disclosed in this Privacy Policy.
Purpose Limitation
Your personal data is collected only for the specific purposes described in this Policy. m999game does not use your data in ways that are incompatible with the purpose for which it was originally collected.
Data Minimisation
We collect only the data that is genuinely necessary for the operation of m999game and for compliance with our legal obligations. We do not collect excessive personal information from Pakistani players.
Security First
All personal data stored and transmitted by m999game is protected with 256-bit SSL encryption, access controls, and regular security audits. Our data security infrastructure meets the standards expected of a serious financial services platform.
Your Rights Are Real
m999game respects and actively facilitates your rights over your personal data — including access, correction, deletion, and objection rights. These are not theoretical commitments; they are operational processes our support team handles daily.
No Data Selling
m999game will never sell your personal data to third parties for marketing or any other commercial purpose. Your data is used to operate the platform and protect your account — it is not a commercial asset to be monetised.
Contents
- Introduction
- Who We Are
- Data We Collect
- How We Collect Data
- How We Use Your Data
- Legal Basis for Processing
- Data Sharing & Disclosure
- Data Retention
- Security Measures
- Cookies & Tracking
- Your Privacy Rights
- Minors & Age Policy
- International Transfers
- Policy Changes
- Contact & Complaints
1. Introduction
This Privacy Policy ("Policy") sets out how m999game ("m999game", "we", "us", "our"), the operator of the online gaming platform accessible at https://m999game.games, collects, processes, stores, and protects the personal data of players and visitors ("you", "your") in connection with your use of the m999game Platform.
This Policy should be read alongside m999game's Terms & Conditions, which are available at https://m999game.games/terms-and-conditions. By registering an account on m999game, making a PKR deposit, or using any feature of the Platform, you confirm that you have read this Privacy Policy and consent to the data practices described herein.
m999game is committed to writing this Privacy Policy in straightforward, accessible English — not dense legal jargon that is difficult to parse. Where technical or legal terms are unavoidable, we explain them in context. If any part of this Policy is unclear, please contact our support team at [email protected] before using the Platform.
2. Who We Are — Data Controller
m999game is the operator of the online gaming platform available at https://m999game.games and acts as the data controller in respect of all personal data collected through the Platform. As data controller, m999game is responsible for determining how and why personal data is processed.
m999game operates the Platform for the benefit of players in Pakistan, offering live casino games, Dragon Tiger, Jackpot Slots, Royal Fishing, football betting, cockfighting, and related gaming services — all denominated in Pakistani Rupees (PKR).
For all data protection enquiries, requests to exercise your privacy rights, or complaints regarding m999game's data practices, the primary contact is:
Email: [email protected] (plain text — not a link)
WhatsApp / Telegram: @m999game_support
Live Chat: Available 24 hours a day, 7 days a week via the m999game Platform
3. Personal Data We Collect
m999game collects the following categories of personal data from players. Each category is listed with the specific data points it covers and the reason it is collected.
Identity Data
Full name, date of birth, CNIC (Computerised National Identity Card) number and scan (collected during KYC verification). Required to verify your identity, confirm your age as 18+, and comply with anti-money laundering obligations.
Contact Data
Pakistan mobile number (primary account identifier), email address if voluntarily provided during registration. Used for account login, two-factor authentication (2FA) SMS delivery, and support communication.
Financial Data
PKR deposit and withdrawal amounts, transaction timestamps, payment method identifiers (Easypaisa wallet number, JazzCash number, HBL or UBL account number), and USDT wallet addresses where applicable. Used to process PKR transactions and comply with financial crime prevention requirements.
Gaming Activity Data
Game sessions played, PKR wagers placed, game outcomes, bonus activity, and responsible gaming tool settings. Used to operate the Platform, ensure fair play, manage responsible gaming commitments, and resolve disputes.
Technical & Device Data
IP address, device type and model, operating system, browser type and version, screen resolution, and session duration. Used for fraud prevention, platform security, and optimising the m999game experience for Pakistani Android and iOS devices.
Location Data
General geographic location inferred from IP address (city-level, not GPS-level precision). Used for geo-restriction compliance, fraud detection, and understanding the geographic distribution of our Pakistani player base.
4. How We Collect Your Personal Data
m999game collects personal data through the following means:
Direct Collection — You Provide This Data to Us
- When you register an m999game account (mobile number, name, date of birth).
- When you complete KYC verification (CNIC, address documentation).
- When you make a PKR deposit or withdrawal (payment method details).
- When you contact m999game support via WhatsApp, Telegram, live chat, or email.
- When you set responsible gaming limits or request self-exclusion.
Automated Collection — Platform Systems Generate This Data
- Server logs record your IP address, access timestamps, and pages visited on m999game.
- Game systems record all wagers, outcomes, and session activity during play.
- Cookies and similar technologies track session state and platform preferences (see Section 10).
- Payment gateway integrations receive confirmation data when transactions are processed.
Third-Party Sources
m999game may receive supplementary data from: (a) payment processors such as Easypaisa and JazzCash to confirm transaction status; (b) identity verification services during KYC processing; (c) fraud detection and risk management service providers. Data received from these sources is handled in accordance with this Policy.
5. How We Use Your Personal Data
m999game uses collected personal data strictly for the following purposes:
- Account management: Creating and maintaining your m999game player account, authenticating your identity at login (including processing 2FA SMS), and managing account settings and preferences.
- Payment processing: Processing PKR deposits via Easypaisa, JazzCash, Raast, HBL, UBL, and USDT TRC20; processing PKR withdrawals; maintaining transaction records; and reconciling financial activity.
- Platform operation: Providing access to all m999game games (Dragon Tiger, Jackpot Slots, live casino, Royal Fishing, football betting, cockfighting), maintaining game integrity, and resolving gaming disputes.
- Legal compliance: Meeting our obligations under applicable anti-money laundering regulations, conducting Know Your Customer (KYC) verification, and responding to lawful requests from competent authorities.
- Fraud prevention and security: Detecting and preventing fraudulent accounts, bonus abuse, collusion, multi-accounting, money laundering, and unauthorised access to player accounts.
- Responsible gaming: Monitoring gaming patterns for indicators of problem gambling, facilitating player-requested limits and self-exclusion, and applying our duty-of-care obligations where appropriate.
- Customer support: Responding to support queries submitted by Pakistani players via WhatsApp, Telegram, live chat, or email, and maintaining records of support interactions.
- Platform improvement: Analysing aggregate, anonymised usage patterns to improve the m999game Platform, optimise mobile performance for Pakistani devices and 4G networks, and develop new features.
- Communications: Sending you relevant platform notifications, account security alerts, and promotional communications where you have given consent or where we have a legitimate interest in doing so.
6. Legal Basis for Processing
m999game processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform our obligations to you as an m999game account holder — including account creation, payment processing, and game access.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, record-keeping requirements, and responses to lawful authority requests.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting m999game support.
7. Data Sharing & Third-Party Disclosure
m999game does not sell your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
Game Providers
To facilitate your participation in games provided by JILI Games, Pragmatic Play, PG Soft, Spribe, Evolution Gaming, and other certified studios, m999game passes a player session token to the relevant game provider's system. Game providers receive a pseudonymous identifier and your PKR bet data — they do not receive your CNIC, mobile number, or full name.
Payment Processors
When you make a deposit or withdrawal, m999game shares the minimum transaction data required with the relevant payment processor (Easypaisa, JazzCash, Raast, HBL, UBL, or USDT processing infrastructure) to complete the transaction. Payment processor data handling is governed by their own privacy policies.
Identity Verification Providers
During KYC verification, identity document data (including your CNIC) may be processed by a third-party identity verification service provider engaged by m999game. Such providers are contractually bound to use your data solely for the purpose of completing the verification and to maintain appropriate security standards.
Legal and Regulatory Authorities
m999game will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent governmental authorities where required to do so by applicable law, court order, or other legal process. Where permitted by law, m999game will attempt to notify you of such a disclosure request before complying.
m999game will never sell, rent, lease, or otherwise commercially transfer your personal data to any third party for marketing purposes or for any commercial gain. Your data is not a revenue stream for m999game. This is a firm commitment, not a policy subject to change based on commercial considerations.
8. Data Retention
m999game retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, accounting, and reporting requirements.
- Active account data: Retained throughout the period your m999game account remains active.
- Transaction and gaming records: Retained for a minimum of 5 years after the transaction or session date, in compliance with financial record-keeping requirements applicable to gaming operators.
- KYC documentation: Retained for a minimum of 5 years after account closure, as required by applicable anti-money laundering regulations.
- Self-exclusion records: Retained for the duration of the self-exclusion period plus 5 years thereafter to prevent inadvertent re-registration.
- Support interaction records: Retained for 3 years from the date of the last support interaction to enable dispute resolution.
- Marketing consent records: Retained until you withdraw consent and for 2 years thereafter as evidence of consent.
When personal data is no longer required, m999game will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for analytical and platform improvement purposes.
9. Security Measures
m999game implements a multi-layered security architecture to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our technical and organisational security measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and m999game's servers — the same encryption standard used by major financial institutions.
- Encryption at rest for sensitive personal data stored in m999game's databases, including identity and payment information.
- Role-based access controls ensuring that m999game staff can only access personal data that is directly relevant to their job function. No individual employee has unrestricted access to the full player data set.
- Multi-factor authentication required for all m999game staff accessing internal systems containing player data.
- Regular security audits and penetration testing of m999game's Platform infrastructure by independent security professionals.
- Fraud detection systems that monitor account activity in real time for indicators of unauthorised access or suspicious behaviour.
In the event of a personal data breach that poses a risk to your rights and freedoms, m999game will take prompt action to contain the breach, assess the impact, and notify affected players without undue delay. Notification will be sent to your registered mobile number or email address as applicable.
While m999game takes significant steps to protect your data, no system is entirely infallible. You also play a role in your own data security: use a strong, unique password for your m999game account, enable 2FA, and never share your login credentials with anyone — including people who claim to represent m999game support.
10. Cookies & Similar Technologies
m999game uses cookies and similar browser-based storage technologies to operate the Platform and improve your experience. A cookie is a small text file placed on your device by a website you visit. m999game uses the following types of cookies:
Strictly Necessary Cookies
These cookies are essential for the m999game Platform to function. They maintain your login session state, store your language preference, and facilitate secure payment processing. These cookies cannot be disabled without breaking core platform functionality.
Performance & Analytics Cookies
These cookies collect anonymised information about how Pakistani players use m999game — which game categories are most visited, how long sessions last, and which pages are most frequently accessed. This data is used in aggregate form to improve the Platform. No individual player is identified through analytics data.
Functional Cookies
These cookies remember your preferences and personalisation settings on m999game — such as your preferred game lobby view or your responsible gaming reminder schedule — so you do not need to reconfigure them each time you log in.
Most browsers allow you to control cookies through their settings. However, disabling strictly necessary cookies will prevent you from using core m999game features including account login and game access. For detailed cookie management instructions, refer to the help section of your specific browser.
11. Your Privacy Rights
m999game recognises and actively facilitates the following rights that you hold over your personal data. To exercise any of these rights, contact m999game support at [email protected] with the subject line "Privacy Rights Request" and specify the right you wish to exercise. We will respond within a reasonable timeframe and in any event within 30 days.
Right of Access
You may request a copy of all personal data that m999game holds about you. We will provide this in a structured, readable format. Identity verification will be required before we release your data.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account details such as your registered mobile number, you can update certain information directly from your account settings.
Right to Erasure
In certain circumstances, you may request that m999game delete your personal data. Note that this right is subject to our legal obligations to retain certain data (such as AML records and KYC documentation) for defined minimum periods. Where deletion is not immediately possible due to these obligations, we will inform you of the expected retention timeline.
Right to Restrict Processing
You may request that m999game restricts the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being considered.
Right to Data Portability
Where we process your data based on your consent or to perform a contract, you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
Right to Object
You may object to m999game processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests — m999game will review such objections and cease processing where your interests override ours.
Right to Withdraw Consent
Where m999game processes your data based on your consent (such as for marketing communications), you may withdraw that consent at any time by contacting [email protected] or updating your notification preferences in account settings. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
12. Minors & Age-Related Data Policy
m999game strictly prohibits access to the Platform by individuals under 18 years of age. We do not knowingly collect, process, or retain personal data from anyone below the legal gambling age of 18.
Our registration process requires players to provide their date of birth, and KYC verification — which includes CNIC verification — is conducted to confirm age for withdrawal eligibility. Where m999game identifies or reasonably suspects that an account holder is under 18, the account will be immediately suspended and all personal data associated with the account will be deleted, subject only to any minimum retention periods required by law.
If you believe that a minor is using the m999game Platform, please report this immediately to [email protected]. m999game will investigate all such reports promptly and take appropriate action, including account suspension and notification of relevant authorities where required.
13. International Data Transfers
m999game's primary server infrastructure is designed to serve Pakistani players efficiently. However, some of our third-party service providers — including certain game providers and payment infrastructure partners — may process data in jurisdictions outside Pakistan.
Where personal data is transferred internationally, m999game takes appropriate steps to ensure that the transfer is subject to adequate protections, including contractual obligations on the receiving party to handle your data in accordance with applicable privacy standards equivalent to those described in this Policy.
m999game does not transfer your CNIC documentation, mobile number, or full financial records to any third party outside the scope described in Section 7 of this Policy. Game providers receive only pseudonymous session data; payment processors receive only the transaction data required to process your PKR deposit or withdrawal.
14. Changes to This Privacy Policy
m999game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. When material changes are made, we will:
- Update the "Last Updated" date at the top of this Policy page.
- Notify registered Pakistani players of material changes via their registered mobile number or platform notification where reasonably practicable.
Your continued use of m999game after any update to this Policy constitutes your acceptance of the revised privacy practices. We recommend reviewing this page periodically, particularly before making significant transactions on the Platform. If you disagree with any changes to this Policy, you should cease using m999game and contact support to arrange account closure.
15. Contact Us & Privacy Complaints
For any privacy-related question, concern, or formal complaint regarding m999game's data practices, please contact the m999game support team directly. We take all privacy complaints seriously and will acknowledge your communication within 2 business days.
- Email: [email protected] — use subject line "Privacy Policy Query" or "Privacy Complaint" as appropriate
- WhatsApp & Telegram: @m999game_support
- Live Chat: Available 24 hours a day, 7 days a week on the m999game Platform
When submitting a privacy complaint, please include your registered mobile number (for identity verification purposes), a clear description of your concern, and the specific section of this Policy that you believe has been breached, where applicable. m999game will investigate all complaints promptly and respond with our findings and any corrective action taken.
By using the m999game Platform, you acknowledge that you have read and understood this Privacy Policy in full and consent to m999game collecting and processing your personal data in the manner described herein. This Policy, together with m999game's Terms & Conditions, constitutes the complete framework governing your data relationship with m999game.
Your Privacy Is Protected at m999game
Now that you understand how m999game handles your data, explore our full platform — over 1,000 games, live casino, Dragon Tiger, Jackpot Slots, and sports betting, all in PKR, all with your privacy protected.
18+ Only. Gambling can be addictive. Please play responsibly. m999game supports responsible gaming for all Pakistani players.